{"@context":"https://schema.org","@type":"JobPosting","title":"Relationship Manager Retail - Sialkot Region","description":"

The bread-and-butter aspect of the role is to ensure that deposit / cross sell targets are achieved from new and existing customer’s portfolio.

To achieve business growth as per agreed deposit & cross-sell targets from new and existing customers), net of attrition, on monthly basis, through proactive sales management & customer relationship management process.

To solicit new to bank (NTB) customers per month.

To develop a potential customer database for new liability and consumer finance business development

To promote the highest level of customer service and responsiveness to the customer base of the branch.

Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns.

To follow the sales management process e.g., Tail management, Attrition Management and Portfolio management.

Meets and exceeds sales revenue and volume targets within specified time frame.

Enhances and establishes relationships with existing and prospective customers by regular contact via phone and/or visits.

Timely submission of account opening documents to Operations without any discrepancy ensuring that KYC & AML regime is in compliance with best practices.

Deals with customers enquire and ensure resolution.

Balances priorities to meet Sales & Service targets of Branch [Measure: Monthly results of Floor Time Management & TAT monitoring Polices of branch service & operations Issued from time to time].

Maintain sales call & pipeline report file on daily & weekly basis.

Ensure compliance with the relevant parameters, statutory requirements, laws, values, code of conduct, and policies.

Represent the bank in the marketplace in a professional manner.

To refer & follow the leads to concern department of Consumer Asset products, if during sale & service any enquiry from customer arises.

To strictly follow the code of conduct of HBL in respect of attendance, discipline & dress code.

To visit existing own portfolio's customers each month.

Assist customer and counsel them by offering best solution which meets the customer requirements at time of opening bank accounts.

Responsible to inform, guide and educate customer about digital channels and extend support in the registration/subscription process for customer convenience.

Ensure to identify and resolve complaints of customers by routing them to BOM and follow up until closure.

Ensure discipline and visible co-ordination with fellow colleagues and supervisor.

Responsible for effective customer engagement to improve customer relationship, boost loyalty and customer retention.

To highlight improvements in upkeep of branch to BOM and BM

Responsible for any additional task assigned by the line management.

","datePosted":"2026-05-22T20:05:51.135Z","validThrough":"2026-06-21T20:05:51.135Z","employmentType":"FULL_TIME","directApply":true,"industry":"Other","occupationalCategory":"Other","hiringOrganization":{"@type":"Organization","name":"HBL","sameAs":"https://www.hbl.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sialkot","addressCountry":"Pakistan"}},"skills":"Customer Relationship Management, Sales Management, Communication, Problem Solving, Time Management, Teamwork, Adaptability, Leadership, Digital Literacy, Customer Service, Data Analysis, Marketing, Financial Management, Risk Management, Compliance, Regulatory Knowledge, Business Acumen, Strategic Thinking, Innovation, Collaboration, Adaptability, Emotional Intelligence, Conflict Resolution, Negotiation, Presentation, Public Speaking, Writing, Digital Marketing, Social Media, Content Creation, Video Production, Graphic Design, Web Development, Data Science, Machine Learning, Artificial Intelligence, Cloud Computing, Cyber Security, Networking, Database Management, IT Project Management, Agile Methodologies, Scrum Master, Kanban, Lean, Six Sigma, Business Intelligence, Data Visualization, Business Analytics, Financial Modeling, Accounting, Auditing, Taxation, Human Resources, Recruitment, Training and Development, Performance Management, Compensation and Benefits, Employee Relations, Labor Law, Industrial Relations, Communication Skills, Interpersonal Skills, Leadership Skills, Teamwork Skills, Problem Solving Skills, Time Management Skills, Adaptability Skills, Emotional Intelligence Skills, Conflict Resolution Skills, Negotiation Skills, Presentation Skills, Public Speaking Skills, Writing Skills, Digital Marketing Skills, Social Media Skills, Content Creation Skills, Video Production Skills, Graphic Design Skills, Web Development Skills, Data Science Skills, Machine Learning Skills, Artificial Intelligence Skills, Cloud Computing Skills, Cyber Security Skills, Networking Skills, Database Management Skills","qualifications":"Bachelor's Degree"}