Officer - External Agency Management Unit

Job Summary

To manage the liaison work related to Operations and process within Turn around time with 100% accuracy while assisting in coordination, facilitation, and promotion of operational risk, and implementation and management of operational risk within the team.

Key Responsibilities

Acts as a backup for staff on leave or in any contingency as per department’s backup schedule and contingency plans.

Ensure that department related Management Information System (MIS) should be encrypted and place at secured shared folder. Timely remove of all unnecessary data placed at shared drive.

Ensures that the Line Manager is updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.

Ensure that all Operations files are kept in secured environment and timely archived.

Ensure to check detail before inputting in transaction processing system.

Establishes and ensures adherence of Service Level Agreement (SLA) with key internal departments to manage effectively and efficiently relationships with them.

Assist in coordinating, facilitating, and promoting understanding of operation risk, and in implementation and management of operational risk within the Mortgage & Over Draft Financing

Maintain a healthy interdepartmental working relationship with peer units.

Coordinate to conduct Legal by bank penal Lawyer

Coordinate to conduct appraisal by the vendors for Home and Auto Finance.

Coordinate to conduct the mortgage transaction in registrar office smoothly .

To make sure to provide the documents received at the time of transaction as per the Legal opinion received by our penal lawyer

Coordinate to conduct the transaction for redemption deed / Lien removal where loan settled on behalf by Bank .

To sign the Legal documents of new booking cases for Mortgage & Auto Loans

Co ordinate with Dealer for Auto Finance Booking ,Registration, Transfer and Outstanding documents.

Responsible to assist Manager in the preparation, communication, implementation, delivery of Governance Retail Items and to perform day to day activities.

Ensures timely completion of key control self assessments and key risk indicators.

Ensures day-to-day operational controls are in place.

Ensures all exceptions are reviewed and appropriate action taken.

To ensure timely service delivery and transaction processing related to Operations as per SLA and laid down procedures.

To achieve high productivity and process efficiency thereby resulting in improved service quality and a high level of Customer Satisfaction.

To effectively manage the processing from a cost/benefit/risk/service perspective.

To ensure total compliance with laid down norms in terms of complex risk, credit policy, documentation, operational risk and other Group / Regulatory control standards

To constantly improve upon service quality as measured through customer satisfaction scores and customer compliant tracking / resolution.

To ensure that efficient and quality services are provided to both internal and external stake holders that meet or exceed agreed service standards.

Ensure that Department Operational Instructions (DOI), Accounting Treatment, Group Policies, Compliance & State Bank regulations are followed.

To ensure that all processing complies with Group Know your Customer (KYC)/ Anti Money Laundering (AML) policies, guideleines and procedures.

Ensures that the work performed in accordance with Management Manual, Procedure Guides, the agreed customer service standards, operational risk requirements and State Bank regulatory controls.

Ensure to complete any other task, MIS, reporting and project assigned by Manager and Unit Head.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.