Prestige Teller

Description

Customer Services

Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.

Maintain customer confidence and protect bank operations by keeping information confidential.

Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.

Meeting TATs (Turn Around Time) for transaction processing

Control and Compliance

Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.

Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating

Branch Security

Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.

Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.

Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.

Reporting

Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management

Operational Execution

Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings

Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.

Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor/customer.