Customer Support Representative (CSR)

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Identify customer needs and provide accurate information or solutions
• Resolve product or service issues by clarifying complaints and determining the best course of action
• Maintain detailed records of customer interactions and transactions
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure their concerns are fully resolved
• Provide feedback on recurring issues to help improve products and services
• Stay up to date with company products, services, and policies

Requirements:

• Bachelor’s degree (required) in Business Administration, Communications, or a related field
• Proven experience in customer service or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle challenging situations with professionalism and patience
• Basic computer skills and familiarity with CRM systems
• Ability to work in a fast-paced environment