{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative (CSR)","description":"

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Identify customer needs and provide accurate information or solutions
Resolve product or service issues by clarifying complaints and determining the best course of action
Maintain detailed records of customer interactions and transactions
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure their concerns are fully resolved
Provide feedback on recurring issues to help improve products and services
Stay up to date with company products, services, and policies

Requirements:

Bachelor’s degree (required) in Business Administration, Communications, or a related field
Proven experience in customer service or a related role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle challenging situations with professionalism and patience
Basic computer skills and familiarity with CRM systems
Ability to work in a fast-paced environment

","datePosted":"2026-05-20T00:00:00.000Z","validThrough":"2026-06-19T00:00:00.000Z","employmentType":"FULL_TIME","directApply":true,"industry":"Customer Service","occupationalCategory":"Customer Service","hiringOrganization":{"@type":"Organization","name":"Think Higher Consultants","sameAs":"https://thinkhigher.com.au"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Islamabad","addressCountry":"Pakistan"}},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"Pakistan"},"skills":"Customer Service, Communication, Problem Solving, CRM","qualifications":"Bachelor's Degree"}