Customer Care Intern

Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: Customer Care Intern

Program Details:

This is a 6-month trainee program with the potential for a permanent position.

A monthly stipend will be provided during the training period.

Location: Fully Remote

Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quite place to

work.

Timings:

Monday to Friday: 9 AM to 6 PM BST

Saturday: 10 AM to 3 PM BST

About the Role

Position Responsibilities:

Respond to customer/clients queries in a timely and accurate way, via phone, email or chat

Identify customer/clients needs and help customers use specific features

Update our internal databases/CRM with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Update CRM (Change current course to completed modules)

Handle complicated queries which are not resolved by the first contact person.

Specific Knowledge, Skills or Abilities Required:

Recent graduates with a Bachelor’s degree in Marketing, Communications, Business, or a related field.

Familiarity with our industry is a plus

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough case

Program Details:

This is a 6-month trainee program with the potential for a permanent position.

A monthly stipend will be provided during the training period.