{"@context":"https://schema.org","@type":"JobPosting","title":"Call Quality Assurance Analyst — BPO / Call Center","description":"

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.

Salary: PKR 45,000 – 55,000/month

Shift: 6:00 PM – 2:00 AM

Location: Gulshan-e-Iqbal, Karachi

Your Daily Work Will Include:

Listen to recorded and live calls of our agents
Give each call a score based on a checklist we provide
Write simple and clear feedback for agents and their team leads
Attend weekly team meetings to discuss call quality
Report any common mistakes or problems to the manager

We Need Someone Who:

Has at least 6 months to 1 year of call monitoring experience in a BPO or call center
Understands how sales and customer support calls work
Can use Excel or Google Sheets and call recording tools
Can write feedback in English clearly
Is available to work evening shift, 6 days a week — on-site only

Important — Please Read Before Applying:

This job is only for people who have worked in a call center or BPO.

If your experience is in software testing, IT, or app/website QA — this is not the right role for you.

Salary & Benefits:

PKR 45,000 – 55,000 per month based on experience

Salary always paid on time — no exceptions

proper training provided from day one

Clear path to grow into Senior QA or Team Lead role

Stable long-term job with a well-established company

How to Apply:

Apply on Indeed with your updated CV. Keep your phone active — we will call shortlisted candidates directly.

We welcome applications from all candidates regardless of gender or background.

Pay: Rs45,000.00 - Rs55,000.00 per month

Application Question(s):

Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)
Have you worked specifically with sales or customer support calling processes — not software or IT testing? (Yes/No)
Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)
Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)
Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)
Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)
Do you have experience attending or conducting calibration sessions? (Yes/No)
Is your background strictly in voice-process or contact center QA — no software, app, or website testing? (Yes/No)

Work Location: In person

","datePosted":"2026-06-24T20:47:15.349Z","validThrough":"2026-07-24T20:47:15.349Z","employmentType":"FULL_TIME","directApply":true,"industry":"Customer Service","occupationalCategory":"Customer Service","identifier":{"@type":"PropertyValue","name":"Jobsignature","value":"6a3c425396feac9a6e30be49"},"hiringOrganization":{"@type":"Organization","name":"ABS International","sameAs":"https://absinternational.pk","logo":"https://jobsignature.com/uploads/blog-pictures/blog-1782333491693-384094854.webp"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Gulshan-e-Iqbal","addressLocality":"Karachi","addressRegion":"Karachi","postalCode":"44000","addressCountry":"PK"}},"baseSalary":{"@type":"MonetaryAmount","currency":"PKR","value":{"@type":"QuantitativeValue","unitText":"MONTH","minValue":45000,"maxValue":55000}},"skills":"Call monitoring, Excel or Google Sheets, Call recording tools, English writing","qualifications":"Bachelor's Degree"}