{"@context":"https://schema.org","@type":"JobPosting","title":"CS & Admin Officer","description":"

The CS & Admin Executive is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.

Key Responsibilities

Customer Service Responsibilities:

Greet clients professionally and respond to inquiries via phone, email, and in person
Provide accurate information about visa consultation services and appointment procedures
Schedule, confirm, and manage client appointments
Follow up with clients regarding documentation, payments, and application status
Handle client concerns or complaints in a polite and professional manner
Maintain confidentiality of client personal and immigration-related information

Administrative Responsibilities:

Maintain and organize client records, files, and documentation
Assist consultants with case-related administrative tasks
Prepare basic reports, data entries, and correspondence
Manage office supplies and support daily office operations
Coordinate with internal departments to ensure smooth workflow
Ensure compliance with company policies and procedures

Qualifications

Bachelor’s degree
1–3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)
Good fluency in English (spoken and written) is mandatory
Strong interpersonal and communication skills
Well-disciplined, punctual, and professional in appearance and conduct
Basic computer skills
Ability to multitask and work under pressure

","datePosted":"2026-05-20T00:00:00.000Z","validThrough":"2026-06-19T00:00:00.000Z","employmentType":"FULL_TIME","directApply":true,"industry":"Customer Service","occupationalCategory":"Customer Service","hiringOrganization":{"@type":"Organization","name":"Think Higher Consultants","sameAs":"https://thinkhigher.com.au"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Islamabad","addressCountry":"Pakistan"}},"baseSalary":{"@type":"MonetaryAmount","currency":"PKR","value":{"@type":"QuantitativeValue","unitText":"MONTH","minValue":40000,"maxValue":75000}},"skills":"Customer Service, Administration, Communication, English, Computer Skills","qualifications":"Bachelor's Degree"}