Client Relationship Officer (CRO)

Job Overview

The Client Relationship Officer is responsible for delivering a positive and professional experience to clients while supporting the daily administrative operations of a visa consultancy. This role acts as the primary point of contact for clients and requires strong communication skills, a professional approach, and the ability to manage sensitive information with care.

Core Responsibilities

Welcome and guide clients in a polite and professional manner, both in person and via phone or email

Provide accurate guidance regarding visa services, procedures, and appointment arrangements

Handle scheduling, rescheduling, and confirmation of client appointments

Follow up with clients for required documents, payments, and application updates

Address client inquiries, issues, and concerns in a calm and professional way

Ensure all client and immigration-related data is handled with strict confidentiality

Administrative Responsibilities

Keep client records, files, and documentation properly organized and up to date

Provide administrative assistance to consultants for active cases

Perform data entry tasks, generate basic reports, and draft routine correspondence

Oversee office supplies and support smooth day-to-day office activities

Work closely with team members to maintain an efficient workflow

Follow company policies and standard operating procedures consistently

Job Type: Full-time

Work Location: In person