Supervisor

A telecom company required Supervisor
who will deal
Activities/Responsibilities

Prepare/understands data of the customer before visiting the customer (Name, address, billing details, inquiry/investigation done already, services used etc.), using billing and Customer relationship software’s including BnCC, CBS and CRM.
Calling defaulter for payment follow-up and documenting their responses.
Issuance of WhatsApp Notices and Submit report to Line Manager on the responses received from calling activity.
Tracing defaulters by visiting place of default.
Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
Forwarding customer complaints for adjustments after seeking due approvals as per DoP/SoP.
Searching of Live accounts during defaulter chasing and preparation of cases for Suspension of Live Accounts
Forwarding disputed cases & recommends suspension in lieu of default to AM Credit Management
Telephonic Calls to CMP Default accounts for collection of CPE Devices (VDSL, IPTV and GPON) to ensure achievement of CPE Collection Targets.
Ensure achievement of CPE Collection Target assigned.
Convincing defaulted customers to have their services restored after payment of Client outstanding dues.
Ensure achievement of BB Restoration Target assigned.

RELEVANT SKILLS,
· Proficient verbal and written communication skills.
· Strong Interpersonal Skills
· Proficiency in MS office applications.
· Decision making skills, multi-tasking ability and good organizational skills.
· Capable of handling multiple tasks and meeting department deadlines in a fast-paced environment.
· Education:
Engineer /DAE /BSC computer science