Office 365 Expert

Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your isuccess. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: Office 365 Expert

Location: Garden Town - Lahore

Timings:

Monday to Friday: 8 AM to 6 PM BST

Saturday: 10 AM to 5 PM BST

Job Responsibilities

Proven hands-on experience with Office 365, Windows Security, and Email Security

Knowledge of Exchange, OneDrive, Email troubleshooting, and Domain Authority

Expertise in Anti-virus software, system protection, and user support

Strong Desktop Support & Service Desk exposure

Prior UK client support experience is a big plus

Excellent communication and problem-solving skills

Specific Knowledge, Skills or Abilities Required:

Education Requirements

Bachelor’s degree in Information Technology, Computer Science, Systems Engineering

️ Required Technical Skills

Office 365 Suite Expertise

Advanced knowledge of Office 365 applications (Outlook, Word, Excel, Teams, OneDrive)

Admin-level experience with Microsoft 365 Admin Center

Windows Security & Email Security

Familiarity with Windows Defender, BitLocker, and group policies

Understanding of SPF, DKIM, DMARC, and other email security protocols

Exchange Online & Email Troubleshooting

Mail flow analysis

Troubleshooting delivery issues, mailbox migrations, and retention policies

OneDrive for Business

Sync issues, permission management, and integration support

Anti-virus & System Protection

Deployment and management of anti-virus solutions like Sophos, Symantec, or Defender for Endpoint

Desktop Support & Service Desk

Tier 1 & 2 support for Windows-based environments

Imaging, software deployment, printer/network issues

Domain Management

Experience with Active Directory, Azure AD, and domain/DNS configurations

Personal Specifications

– Strong troubleshooting mindset with ability to resolve complex IT issues quickly.

– Ability to explain technical solutions clearly to non-technical users.

– Dedicated to delivering high-quality support and building trust with clients.

– Able to collaborate with cross-functional teams, especially remote and international teams.

– Capable of prioritizing and managing multiple tickets simultaneously under pressure.

Desirable Criteria

Prior experience supporting UK or international clients.

Microsoft certifications such as MS-100, MS-101, or MS-500.

Experience with PowerShell scripting for automation and troubleshooting.

Knowledge of cloud platforms (Azure, AWS, GCP) and their integrations with Microsoft services.