Assistant Manager IT Support Services

Manage IT service desk operations and ensure timely closure of support tickets Administer Active Directory, Microsoft 365, Email accounts Manage endpoint devices and security controls Support and monitor network infrastructure (Cisco switches, LAN/WAN, Wi-Fi) Ensure timely procurement, stock management, and deployment of IT equipment, including tablets for DLP program Maintain accurate IT asset inventory in ITAM and ensure lifecycle tracking across regions Ensure uptime and SLA compliance of IT systems and equipment across HO, Area Offices, and Schools Coordinate with regional IT teams for asset management and service delivery Lead, train, and support IT Support Officers to enhance service quality and technical capability Prepare and share operational reports (SLA, ticket performance, asset status) Document and continuously improve IT support processes and SOPs Coordinate with vendors and supply chain for equipment, services, and issue resolution Ensure safety, security, and compliance with IT assets and support audit requirements Perform any additional tasks assigned by management. Required Skills Service desk management, Active Directory & Group Policies, Microsoft 365 administration, endpoint security tools, Cisco switching & networking basics, IT asset management, strong communication & stakeholder management. Education 16 years of education in Computer Science / IT or related field. Experience 4–6 years in IT Support & Services, with experience in AD, Microsoft 365, endpoint security, and networking. Pay: Rs18,452.46 - Rs85,151.11 per month Work Location: In person