{"@context":"https://schema.org","@type":"JobPosting","title":"Relationship Manager (Client Success Executive)","description":"

Relationship Manager (Client Success Executive)

Company: Shaadi.org.pk

Are you someone who genuinely cares about people?

Can you listen patiently, understand emotions, and help people solve their problems?

Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.

Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.

Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based Only

Key Responsibilities:

Call clients regularly and understand their experience.
Listen to concerns, complaints, and feedback professionally.
Ensure clients feel valued, respected, and heard.
Coordinate with matchmakers to resolve client issues.
Follow up on pending matters until resolution.
Maintain accurate records of client interactions.
Improve customer satisfaction and retention.

Required Qualities:

Female Only
Graduate from good university
Minimum 5+ Years Experience
Age above 27
Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools
Excellent communication skills (Urdu and English)
Pleasant and professional phone manner
Strong listening skills
Empathetic and patient personality
Ability to handle complaints calmly
Customer-service mindset
Emotional intelligence and maturity
Problem-solving ability
Professional ethics and confidentiality

Preferred Experience of minimum 5+ Years:

Customer Service
Relationship Management
Call Center
Marriage Bureau
Counseling Support
Client Success

Package:

Fixed Salary
Client Retention Success Award
Client Referral Award
Medical Reward
Food Reward
Top Performer Reward
Transport (Bike/Scotty/Car) Reward
Bi-annual Performance Bonus
Bi-annual Increment

At Shaadi.org.pk, we don't just hire people—we hire individuals who genuinely care about helping families and building successful relationships.

Apply Now and become the voice of trust for thousands of families.

Pay: Rs100,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

Relationship Manager: 5 years (Preferred)

Language:

English Language (Preferred)

Location:

Karachi (Preferred)

Work Location: In person

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