Guest Experience Officer (Operations)

Responsibilities:
Listen to customer complaints politely
Handle and resolve issues through coordination
Contact clients before departure
Share transport details and check-in guidance
Ensure clients are prepared before travel
Follow up after check-in (1–2 days)
Check customer satisfaction
Coordinate with transport, hotel, and sales teams
Track and record complaints and resolutions
Ensure smooth journey from start to end.

Requirements:
Strong communication and listening skills
Polite and patient attitude
Good coordination and problem-solving ability
Customer-focused mindset
Experience in customer service preferred
Full time job
Qualification :BBA / BS / B.Comm (Sales)
Work Experience : 1- 3 year | Background in Umrah Field Preferred
Other Requirements : Residence near office preferred