{"@context":"https://schema.org","@type":"JobPosting","title":"Export Customer Services & Pricing","description":"

We are looking for an experienced Export Customer Service Executive to join our freight forwarding team. The ideal candidate will manage export customer operations, handle LCL, FCL, and Air Freight shipments, prepare competitive pricing using shipping line spot rates, and manage online portals and shipping instructions efficiently.

Key Responsibilities

Manage end-to-end export customer service operations
Handle LCL, FCL, and Air Freight shipments
Prepare pricing and quotations using spot rates of shipping lines and airlines
Submit and manage Shipping Instructions (SI) accurately and on time
Handle bookings through shipping line, airline, and agent online portals
Coordinate with overseas agents, shipping lines, airlines, and internal operations teams
Track export shipments and provide regular updates to customers
Ensure accuracy of export documentation and booking details
Resolve customer queries and shipment-related issues
Maintain shipment records, reports, and customer files

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, or related field
Minimum 4 years of experience in a freight forwarding company
Strong hands-on knowledge of export LCL, FCL, and Air Freight operations
Proven experience in pricing using spot rates
Experience submitting Shipping Instructions (SI)
Ability to work on shipping line and airline online portals
Good communication and customer service skills
Ability to manage multiple export shipments simultaneously
Proficiency in MS Excel and freight forwarding systems

Preferred Skills

Experience dealing with international agents and carriers
Knowledge of Pakistan export documentation and procedures
Strong coordination and problem-solving abilities

Salary & Benefits

Competitive salary (based on experience)
Professional working environment
Career growth opportunities

Job Type: Full-time

Pay: From Rs55,000.00 per month

Work Location: In person

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