{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative - US Healthcare","description":"

Job Title: Customer Service Representative - US Healthcare

Location: Main Shahra-e-Faisal, Karachi

Shift Timings: 06:00 PM to 03:00 AM PKT

Working Days: Monday to Friday

Employment Type: Full Time and Onsite

Job Responsibilities:

Answering the Inbound Calls from Patients and others
Transfer/route the calls to the relevant department or representative
Respond to the queries on which training or information already provided
Start supporting appointment management after the due training
Perform Outbound/Outreach calls to book/confirm follow-up appointments
Patient Engagement & Upselling
Maintain Call Logs and Documentation
Ensure Call Etiquettes & Compliance

Ideal Candidate

Experience in US-based customer service or US BPO processes

Healthcare BPO experience is a plus, but not mandatory

Prior experience handling US customers via inbound & outbound calling

Skills Required

Excellent spoken English with neutral or US-friendly accent
Strong customer handling and call etiquette
Comfortable working with US time zones
Basic computer skills (CRM, call tools, email, data entry)

Perks and Benefits:

OPD and IPD Health facility for self, dependents, and parents
Life Insurance Coverage for self
Fuel Card for Male Employees
Free Pick & Drop for Female Employees
In-House Gym Facility
Paid Leaves & US Holidays
Referral Bonus

Job Type: Full-time

Application Question(s):

What is your current salary?
What is your expected salary?
If selected? Would you be able to join immediately?
Residential Area in Karachi?
Are you comfortable working onsite from 06:00 PM to 03:00 AM PKT (Night Shift)?

Work Location: In person

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